Terms and Conditions

These Terms and Conditions govern your access to and use of the MedPath-Wales website, platform, educational resources, tutoring services, webinars and other services we provide.

• “MedPath-Wales”, “MedPath Wales”, “we”, “us” or “our” means Thomas Joyner, operating the MedPath-Wales service.
• “Website” means the MedPath-Wales website and associated webpages.
• “Service” means the Website, platform, educational resources, tutoring, webinars, practice sessions and other services provided by MedPath-Wales.
• “You” or “your” means any person accessing or using the Service.
• “Student” means a person using MedPath-Wales for educational purposes.
• “Tutor” means a person providing tutoring or educational services through MedPath-Wales.

By using the Service, creating an account, booking tutoring or purchasing a service, you agree to these Terms. If you do not agree, you should not use the Service.

MedPath-Wales is currently in active development. Features may change, be updated, become temporarily unavailable or be discontinued. The Service may contain bugs or technical issues.

We will make reasonable efforts to maintain and improve the Service, but cannot guarantee every feature will always be available without interruption. This does not affect statutory consumer rights.

MedPath-Wales provides educational resources, revision materials and tutoring services designed primarily for WJEC students and aspiring medicine applicants, including:

• A-Level Biology and Chemistry revision resources;
• UCAT preparation materials and tools;
• Medical school interview preparation;
• Flashcards, revision systems and educational articles;
• 1-to-1 and group tutoring;
• Webinars, practice sessions and other educational services.

MedPath-Wales is an educational and revision service. Our content supports learning and preparation, but is not a substitute for official examination-board specifications, teaching from a school or college, official guidance, or professional advice.

We cannot guarantee:

• A particular examination grade, UCAT score or interview outcome;
• Admission to medical school or acceptance by a university;
• Any other particular academic, professional or career outcome.

MedPath-Wales may be used by students under 18. We recognise that children and young people need additional consideration when using online services.

Students under 18 should ensure they have the permission of a parent or legal guardian before booking tutoring or purchasing services. Students, parents, and guardians are responsible for ensuring that all information provided to us is accurate and up to date.

Certain features require an account. You agree to provide accurate and up-to-date information and are responsible for keeping your login details secure.

• Do not share your password with another person;
• Take reasonable steps to prevent unauthorised access;
• Tell us if you believe your account has been compromised;
• Do not create an account using another person’s identity or information.

Your account is for your own use. Unless expressly permitted, you must not share your account, login credentials or paid resources with another person.

We may suspend or restrict access where we reasonably believe an account is being shared or misused.

You must use MedPath-Wales lawfully and responsibly.

• Do not attempt to gain unauthorised access to systems or other users’ accounts;
• Do not use bots, scripts or automated systems to extract content;
• Do not scrape, crawl or systematically copy website content;
• Do not bypass technical restrictions or usage limits;
• Do not introduce malicious code or exploit vulnerabilities;
• Do not use the Service to harass, threaten, abuse or impersonate another person.

Tutoring may be provided by MedPath-Wales directly or by tutors working through the platform. When booking, you agree to provide accurate information, attend at the agreed time and behave respectfully towards your tutor.

• Do not record a tutoring session without express written permission;
• Do not ask a tutor to complete academic work dishonestly on your behalf;
• Students remain responsible for completing their own academic work.

Tutoring sessions must normally be cancelled or rescheduled at least 48 hours before the scheduled start time to qualify for a full refund.

• Request cancellation or rescheduling via email at Support@MedPath-Wales.co.uk;
• Cancellations made 48 hours or more before a session qualify for a full refund;
• Cancellations made less than 48 hours before a session normally do not qualify for a refund;
• No-shows normally are not refundable;
• We may make exceptions in exceptional circumstances;
• If MedPath-Wales or a tutor cancels, we will normally offer an alternative session or appropriate refund.

If a tutor cannot attend due to illness, technical problems or unforeseen circumstances, we will make reasonable efforts to reschedule, provide an appropriate alternative or issue a refund where appropriate.

MedPath Wales is committed to child safety and student welfare. All tutors, coaches, and subcontractors delivering sessions or interacting with students undergo Enhanced Disclosure and Barring Service (DBS) background checks prior to engagement.

Code of Conduct & Session Security:

• All 1-to-1 online sessions are conducted via secure platforms (e.g., Google Meet).
• Tutors must maintain professional standards at all times. Tutors will not request or share private personal contact details (e.g., personal phone numbers or social media accounts) directly with minor students outside official platform channels.

Safeguarding Reporting Duty:In accordance with UK safeguarding principles and statutory duties, MedPath Wales reserves the right to report any genuine safeguarding concern, disclosure of harm, or risk to a child's safety to relevant external authorities (such as social care services or law enforcement) without prior notice.

Parental Involvement: For students under the age of 18, parents or legal guardians are responsible for ensuring a safe physical environment during online tutoring sessions and are entitled to observe or attend sessions if they choose.

Tutoring and webinars may use third-party services such as Google Meet. Access may be provided through your MedPath-Wales dashboard. You are responsible for having a suitable device, internet connection and software.

1-to-1 tutoring sessions are not routinely recorded by us. In exceptional circumstances where a recording is made for safeguarding or technical reasons, participants will be notified. Some webinars or group sessions may be recorded for playback purposes, and participants will be informed where appropriate.

You must behave respectfully towards tutors, presenters and other participants.

• Do not harass, bully or deliberately disrupt a session;
• Do not share another participant’s personal information;
• Do not record, redistribute or share private links without permission.

We make reasonable efforts to ensure resources are useful and accurate. However, specifications, admissions processes and examination requirements may change, and content may contain accidental errors or omissions.

Always check important information against the relevant examination board, university or other official source.

Unless otherwise stated, intellectual-property rights in the MedPath-Wales website, branding, educational resources, written content, graphics, software, designs, systems and other original materials belong to, or are lawfully used by, MedPath-Wales.

When you purchase, download, or access digital educational resources (including PDFs, worksheets, flashcards, or interactive tools) from MedPath-Wales, you are granted a limited, personal, non-exclusive, non-transferable license to use the content under the following conditions:

• Individual Use Only: Digital resources are licensed strictly for personal, individual educational use by a single student or tutor.
• Prohibition on Sharing & Classroom Use: You must not share, re-host, upload, or distribute purchased resources to school intranets, public Google Drives, shared cloud storage, file-sharing sites, or social media. Teachers or institutions wishing to use materials across a classroom must obtain a separate multi-user or commercial license.
• No Resale or Exploitation: You must not modify, adapt, resell, sublicense, or commercially exploit any part of our digital materials.
• DRM & Watermarking: We reserve the right to apply digital rights management (DRM) or embedded identifiers to downloaded files to prevent illegal sharing.
• Copyright Notices: You must not remove, obscure, or alter any copyright, trademark, or proprietary notices embedded within our digital materials.

You are responsible for comments, questions, feedback or other content you submit. You must not submit unlawful, abusive, misleading, infringing or malicious content, or another person's private information without permission.

Some services are free and others require payment. Prices are displayed before purchase and payments may be processed through Stripe or another payment provider.

We do not normally receive or store full payment-card details. The price displayed when you place an order generally applies to that purchase. Future prices may change.

In accordance with UK Consumer Contracts Regulations:

• Where applicable, consumers have a statutory 14-day cancellation period beginning the day after purchasing a resource.
• By purchasing a digital resource and requesting immediate access/download, you explicitly acknowledge and agree that your 14-day statutory right to cancel is waived once the download or access to the digital content begins.
• If digital content is faulty, corrupted, or materially different from its description, please contact us immediately so we can provide a replacement file or appropriate refund. Nothing in these Terms removes or limits statutory consumer rights.

We aim to keep MedPath-Wales available, but cannot guarantee uninterrupted access. Features may be unavailable because of maintenance, updates, technical failures, security incidents, third-party failures or events outside our control.

As MedPath-Wales is under development, features and systems may change. Technical problems may result in loss or corruption of non-essential account data or saved progress.

Do not rely on MedPath-Wales as the sole location for study notes or other important information you cannot replace.

You must not compromise the security of MedPath-Wales, including by testing vulnerabilities without permission, circumventing authentication, interfering with servers or databases, introducing malicious software or accessing another user's information.

If you discover a security vulnerability, contact us directly at Support@MedPath-Wales.co.uk rather than exploiting or publicly disclosing it.

MedPath-Wales uses third-party providers including Stripe, Supabase, Google Meet, and Resend. Third-party providers operate under their own terms and privacy policies. We are not responsible for third-party websites, services, content, or availability.

MedPath-Wales may operate YouTube, Instagram, and TikTok accounts. You must comply with the rules of the relevant platform when interacting with our official accounts.

We cannot guarantee examination grades, UCAT scores, interview performance, university offers, medical-school admission, successful applications, employment, or career outcomes.

Always check official information directly from the relevant examination board (e.g., WJEC), university, or admissions organisation.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or legal rights that cannot lawfully be excluded.

Subject to this, we are not responsible for unforeseeable losses, academic outcomes, admissions decisions, internet connectivity issues, third-party failures, or circumstances outside our reasonable control.

We may suspend or terminate an account where reasonably necessary, including for material breaches, fraud, security risks, repeated misuse, serious risk to other users, or legal requirements.

Immediate suspension may be necessary for serious security, safety, or legal concerns.

We may update these Terms to reflect changes to our services, technology, or legal requirements. The latest version will be published on the Website with its updated date.

Our Privacy Policy explains how we collect, use, and protect personal information. It forms part of the information governing your use of MedPath-Wales.

These Terms are governed by the laws of England and Wales. If you are a consumer, you retain mandatory rights and protections provided by applicable law.

If you have a complaint, contact us first. We will make reasonable efforts to understand and resolve complaints fairly and promptly.